Last Updated: April 15, 2024
At Pizza73, customer satisfaction is our top priority. We understand that sometimes issues may arise with your order. This Refund Policy outlines when and how you can request a refund or replacement for orders placed through our website, mobile app, or by phone.
By placing an order with Pizza73, you agree to the terms of this Refund Policy. Please read this policy carefully to understand your rights and options regarding refunds and replacements.
We take pride in the quality of our food and service. If you are not completely satisfied with your order, please let us know and we will do our best to make it right. Our goal is to ensure every customer has a positive experience with Pizza73.
You may be eligible for a refund or replacement in the following situations:
If your order is missing items that you paid for or contains incorrect items that you did not order, you may request a refund for the specific items or a replacement.
If you receive food that is of unacceptable quality (e.g., undercooked, burnt, contaminated), you may request a refund or replacement for the affected items.
If your delivery arrives significantly later than the estimated delivery time provided at the time of order (typically more than 30 minutes beyond the quoted time), you may be eligible for a partial or full refund.
If your order was not delivered and our records confirm this, you will receive a full refund.
If you were charged more than once for the same order, the duplicate charge will be refunded.
To request a refund or replacement, please follow these steps:
Contact our Customer Service team as soon as possible after receiving your order. Refund requests should ideally be made within 24 hours of receiving your order.
Please have your order number, date of purchase, and details about the issue ready when you contact us. This will help us process your request more efficiently.
You can request a refund or replacement through the following channels:
Once we receive your refund request, our customer service team will review your order details and the issue reported. We may ask for additional information or evidence to support your claim, such as photographs of the affected food items.
Depending on the nature of the issue, we may offer:
Refunds will be processed to the original payment method used for the order:
We will process approved refunds within 3-5 business days. However, it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution's policies.
Refund requests should be made within 24 hours of receiving your order. Requests made after this period will be evaluated on a case-by-case basis.
We reserve the right to limit or deny refunds to customers who have a pattern of excessive refund requests or who we believe are abusing our refund policy.
For custom or special orders that were prepared according to your specifications, refunds may be limited if the issue relates to your personal preference rather than a quality or service failure.
Items received as part of a promotion or at no charge (such as "buy one, get one free" offers) may not be eligible for cash refunds but may qualify for replacement.
Delivery fees may be refunded in cases of late delivery or non-delivery. Driver gratuities (tips) cannot be refunded once the delivery has been completed.
If you experience an allergic reaction to any of our products, please seek medical attention immediately. While we take allergen concerns seriously, we cannot guarantee that our products are free from allergens, as cross-contamination may occur in our kitchens.
If you believe a food safety issue exists with your order, please contact us immediately and preserve the food item in question. We take food safety extremely seriously and will investigate all such claims thoroughly.
For catering or large orders (typically orders over $100), special refund terms may apply. Please contact our customer service team for details.
You may cancel your order and receive a full refund if the cancellation is made before your order enters the preparation phase. Once your order has begun preparation, cancellation options may be limited.
To cancel an order, please call the Pizza73 location that is preparing your order as soon as possible. The phone number can be found on your order confirmation.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy, please contact us at:
Email: [email protected]
Phone: +440883270012
Mailing Address: 43 Beth Glen North, Harryland, YO11 3JN, Canada